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31 May 2024   |   Blog   |   

How to secure your bib to the London Marathon

Following the recent acquisition of Destination Marathons by Sports Tours International we have been able to access some more marathon packages, including bibs to next year’s in-demand London Marathon. In order to help those who want to take advantage of this and secure their entry before we go on general sale, they can pre-register on our new website.

Our customer service team, based in Charlotte, North Carolina have put together some questions around our upcoming packages to the TCS London Marathon in April 2025.

What does pre-registration mean?

By participating in our pre-registration program, you have first-in-line access to our packages. When you place a refundable deposit to hold your spot, you can reserve a guaranteed race bib and hotel within the deadline provided.  Later when our packages are ready for sale, you have priority access to these packages before they’re available to the public. Your deposit is credited toward the final balance due. Act fast though, as you only have about 5-7 days to make your selection before the packages become available to the wider public.

What are the different packages?

Guests can choose from 4-night stays at one of our selections of 3, 4, and 5 star hotels. All our hotels have been verified for quality, comfort, and location to city transportation; helping to make your experience exceptional.

When will the packages be available?

We expect our full packages to be going live in early-to-mid June

Can I pre-register a bib for my friend?

Yes!  You can pre-register up to 4 bibs total.

What if I don’t find any packages that fit my travel needs?

Your pre-registration deposit is fully refundable.  When our packages are released, you will have a period to select the hotel of your choice. After this window, we will be opening our packages to the public and your guaranteed entry is no longer guaranteed.  If you don’t find anything that fits your travel needs, just let us know.  You can cancel your pre-registration spot and request a full refund of your deposit.  We will begin processing your refund within 3 business days, though payment processors may take longer. We request you allow 14 business days for the refund to complete the process.

Is my race entry guaranteed?

Yes! As an official tour operator for the TCS London Marathon, we have guaranteed bibs! Once a reservation is placed, a guest has 3 business days to make any changes necessary to their bib. This includes spelling of the name to match the identification they are using to pick up the bib, information of the runner, etc. After this date, no other changes can be made.  Bibs are non-refundable and non-transferable. Bibs can only be sold to US residents who are 18 years or older on race day, staying with our group, per tour operator rules.

What if I get a bib through the lottery?

Guests are welcome to keep their hotel package with us.  If you get a bib through the lottery, and purchased a bib through our package, we will do a one-time name change as long as the other runner is a guest in your room. This change must be requested within ten (10) days of the lottery results being announced.

Can I add a night to my hotel package?

Please let us know!  Some hotels allow us to add nights through our contracts, which may save you compared to booking on your own.  Other hotels may not offer the same options and we will encourage you to book separately.  Regardless, we’re happy to help.

What if I have allergies or special needs?

Let our Customer Service Team know about any allergies, special dietary needs, or other needs you may have.  Our team is familiar with working with the hotel for these important details.  Examples include pre-screening the menu for soy or gluten allergies, verifying a refrigerator is available for medication, or requesting a room near an elevator.

Can my child stay with me?

Children are welcome to travel with you. We require all guests, regardless of age, be a registered guest should any emergencies arise.  Hotel occupancy may limit the availability of guests in each room. Contact us directly to coordinate a family hotel room

What is the payment plan?

Details about the deposit, refund policy, and cancellation policy will be available when the packages are released. We strongly encourage runners to consider travel insurance. if you have any further questions regarding this please call the team today!

So, we hope that gives you a good idea of what to expect when booking with Sports Tours International USA (formerly Destination Marathons) if you have any further questions do not hesitate to get in touch with our friendly and helpful team over in Charlotte.

 

Official tour partner for the biggest races on the planet